Freshservice is a cloud-based IT service management (ITSM) solution that provides IT asset management (ITAM) capabilities. ITAM is the process of managing the lifecycle of IT assets, including hardware, software, and other technology-related components. In this user guide, we will explore the features and functionality of Freshservice's ITAM module.

Getting Started

To get started with Freshservice's ITAM module, you will need to have an active Freshservice account. Once you have logged in, navigate to the IT Asset Management module by clicking on the IT Asset tab in the left-hand navigation menu.

Adding Assets

To add a new asset to Freshservice, click on the "New Asset" button in the top right-hand corner of the screen. From here, you can enter the asset details, including the asset type, name, and serial number. You can also add custom fields to track additional information about the asset.

Managing Assets

Once you have added assets to Freshservice, you can manage them from the IT Asset Management module. This includes tracking the asset's location, assigning it to a user, and updating its status. You can also view the asset's history to see any changes that have been made to it over time.

Asset Discovery

Freshservice's ITAM module includes an asset discovery feature that allows you to automatically discover and add assets to your inventory. This can be done using a variety of methods, including network scanning and agent-based discovery.

Reporting

Freshservice's ITAM module includes a variety of reporting options that allow you to view and analyze your asset data. This includes reports on asset inventory, asset utilization, and asset lifecycle management.

Conclusion

Freshservice's ITAM module provides a comprehensive solution for managing your IT assets. By following the steps outlined in this user guide, you can get started with adding and managing assets in Freshservice. With its asset discovery and reporting features, Freshservice makes it easy to keep track of your IT assets and ensure that they are being used effectively.